LONDON PARIS by Train

Frequently Asked Questions About the Eurostar

• What are the Useful Telephone Numbers for travelling with Eurostar?
• What are the different Types of Tickets?
• What are the available Meal Options on Eurostar?
• When are Meals Served on Eurostar?
• How many pieces of Luggage are the passengers permitted to carry on Eurostar?
• What is the minimum allowed Time for Check-in on Eurostar?
• What Facilities are available for people with Disabilities, while traveling on Eurostar?
• Are Bicycles on Eurostar?
• Refund policy & more?

---

What are the useful telephone numbers for travelling with Eurostar?
Eurostar telesales: 0870 5 186 186 (from outside Europe call +44 1233 617575)
Group travel: 0870 6000 777
Eurostar customer relations: 020 7928 5163
e-mail: new.comments@eurostar.co.uk
Eurostar arrival information & passenger assistance: 020 7928 0660
TopTop

---

What are the different types of tickets?
Eurostar have 3 main type of tickets referred as "Travel Options" by Eurostar

1. Business Premier Tickets - This type of ticket is aimed at the Business traveller. See Eurostar Business Travel page for more information
2. Leisure Select Tickets - This type of ticket is aimed at those wanting to enjoy a comfortable holiday or city break with a little added luxury. For example if you would like to have a complimentary glass of champagne, comfortable seats and dedicated carriages, and of course fine food. See www.eurostar.com for more details
3. Standard Tickets - This type of ticket is for where many of the deals and bargains can be found, but you will need to book in advance and travel off-peak times. See www.eurostar.com for more details

TopTop

---

What are the available meal options on Eurostar?
Here is the list of special meals offered by Eurostar: Kosher, Child, Vegetarian, Vegan, Gluten Free, Diabeti, Low fat, Low salt. visit our Blog for details »
Disclaimer: Eurostar cannot guarantee to meet all special dietary requirements and will advise if this is the case.
TopTop

---

What are the available meal options on Eurostar?
Breakfast is served before 11:00 a.m.; lunch is served between 11:00 a.m. and 2:00pm A snack is served between 2:00pm and 4:30pm Dinner is served after 4:30pm.
TopTop

---

How many pieces of luggage are the passengers permitted to carry on Eurostar?
If you are traveling by Eurostar you are not required to check in your luggage. You can keep your luggage with you, the larger items can be put on a big suitcase racks which is at the end of the coach and small or medium size bags can be placed on the luggage racks above your head. There's no weight limit, so you can pretty much take what you like. However, the limit set by Eurostar is two large items per passenger and a smaller bag. As of March 2007, all bags while traveling on Eurostar should have the label of your name and surname. Eurostar also offer a checked baggage service for extra large items, this costs extra. If you would like avail the service please see the Eurostar website baggage information page for details.
TopTop

---

What is the minimum allowed time for check-in on Eurostar?
If you have a Business First tickets then your minimum check in time is 30 minutes before departure (10 minutes for full-fare first class passengers). For passengers holding regular ticket, the check-in time is 45 minutes. Please visit eurostar check-in for latest information.
TopTop

---

What facilities are available for people with disabilities, while traveling on Eurostar?
Yes, Eurostar have wheelchair spaces and wheelchair-friendly toilets on each Eurostar train available on coach 9 & 10. There are also special fares for people travelling in wheelchairs and a travelling companion. For more information, see www.eurostar.com
TopTop

---

Are Bicycles on Eurostar?
Yes, travelling with bicycle is allowed on Eurostar between London, Paris and Brussels. more »
TopTop

Useful Travel Information

Timetables Route maps Fares Connecting services Cost comparison chart

Stations Check-in Baggage Travel classes Gift Voucher